Submit a question to our support team. Please allow up to 24 hours to receive a response.

Need a refund or exchange?

If you're a Fandango VIP member, go to you Purchase History and click the "Can't Make The Show" link next to your order. If you don't have a VIP account, create one using the same email address that you used to purchase your tickets.
You can also chat with customer support. For details read Fandango's Purchase Policy.

Other Contact Option

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For refunds and exchanges, go to your Purchase History and click the "Can't Make The Show" link
next to your order. You can also chat with customer support.